Date Pop 3  ordered		2007
CSS Works order no:		Name01-mm-90000
Pop 3  Track number		Name01-mm-90000
Pop 3  delivered on (date)		mm-yy
Date commissioned
Servicing fee paid
Servicing dates		4 x Maintenance Visits during 12 month period
Unit serial number		W01-05-90000
Air blower serial number		W01-05-90000
Diffuser serial number		W90000

• 1.      The manufacturer’s instructions must be followed at all times. A service contract does not remove this responsibility from the customer / homeowner.
• 2.      It is important that the unit is operated under the conditions for which it is designed. Any variation in these conditions could lead to the unit not performing to its full potential and the discharge may not meet the required standards.
• 3.      A certain amount of system maintenance is required, on an ongoing basis, to ensure that the system is working correctly. CSS or its contractors will do this if contracted to do so. Four visits per year are required by CSS in order to carryout this maintenance on the system.
• 4.      The end user of the wastewater treatment system is entirely responsible for the operation of the unit and for ensuring that the quality of the effluent does not breach the required discharge standards.
• 5.      CSS will arrange for the De-sludging as this is a critical part of the successful operation of the Pop 3  Sanitation Wastewater Treatment Systems. All servicing contracts exclude the cost of de-sludging. Only competent approved personnel should carry out de-sludging. The system will be inspected during service visits to check the depth of sludge in the primary chamber. If de-sludging is required the customer will be informed by CSS and thereafter the process should be carried out as soon as possible.  Costs are determined by the Government and are currently £20 (Pop 3), £75 (6-15 Pop) and £180 (15-18 Pop).  Prices are subject to change.
• 6.      If the electrical connection fails to the air blower in the system, the system will not function correctly. It is imperative that a continuous air supply, via the air blower, enters the system in order for the system to function correctly.
• 7.      The discharge to the ground is also a critical part of the operation of the system. Correctly constructed distribution chambers and distribution drains or polishing filters are necessary as part of the treatment process. CSS will aid in the design of these, however the construction is the responsibility of others. Incorrectly constructed drains or polishing filters could result in poor treatment of effluent and CSS holds no responsibility in this regard.
• 8.      If the system is not installed correctly, flooding, overloading, electrical shock or flotation may occur. CSS is not responsible for incorrectly installed systems or water tanks/depots unless carried out by CSS.
• 9.      Soak ways, drains and the emptying of primary tanks remain the responsibility of the client and damage to the installation due to the influx of surface water or the backing up of soak ways or drains is not covered by the manufacturer.
• 10.  CSS shall not be liable for any damage or loss, including consequential loss, caused by the failure of any plumbing equipment or failure caused by the inclusion of gross solids, (e.g. – disposable diapers or sanitary towels etc) in the waste water treatment unit.
• 11.  To ensure the continuance of the systems performance, the user has to take certain precautions including the following:

• The design loading of the plant should not be exceeded.
• High volume discharges such as those from swimming pools and Jacuzzis must never enter the system.
• Surface water must not enter the system.

• 12.  Do not allow large quantities of chemicals to enter the system including:

• Water softener regenerate.
• Disinfectants.
• Strong Acids and Alkalis.
• Oil or Grease.
• Pesticides.
• Photographic Chemicals, etc.

• 13.  For the system to operate at optimum level, sufficient water must run through the household when in full use. For example, when using a Unigem2 a minimum of 120 litres of household water per day should be used. (nb For holiday homes, all taps must be run twice monthly for a min of 5 minutes.  Loo’s should also be regularly flushed).

• 14.  A service contract is a contract to perform four services per annum (unless extra are specified) on the Pop 3 Sanitation Wastewater Treatment System. These services will usually commence within two months of date of payment for the contract. A Servicing Contract covers travel, the service and the labour cost of these services only. Other labour costs are excluded, as are all replacement parts.
• 15.  Servicing and / or maintenance of the unit can only be carried out between 8.00am and 6.00pm, Monday to Friday. In special cases only, maintenance and servicing may be arranged during a weekend. There may be an additional charge to accommodate the customer in this instance. An inspection report will be issued to you after completion of each maintenance / service visit. If additional work is required, (i.e. not covered by the service agreement), you will be given an estimate and the work will only be carried out on your specific instructions. The homeowner will be advised if the general maintenance that they are doing does not meet the required standard and will be given advice where possible on what is necessary to help them maintain the system correctly.
• 16.  Servicing is mechanical only, and does not include de-sludging (emptying of the system).
• 17.  CSS has the right to terminate a service contract. CSS, are under no obligation to offer a further service contract. The issuing of a Servicing contract is at the sole discretion of CSS.
• 18.  Emergency call outs to unit failures shall be attended to as soon as possible within 72 hours of the call being received. These callouts are to be paid for on arrival at the current daily rate plus k.d.v., such rate does not include charges for possible mileage and / or spare parts that may be required.
• 19.  If CSS sizes the system, and a greater load is placed on the system, by the addition of extra houses, bedrooms in the houses, schools, crèche etc or by any other means, CSS is not responsible for the system in terms of overloading or the quality of the effluent as the retention times may be compromised.
• 20.  Site assessments are completed in good faith in relation to the information given to CSS and CSS cannot be held responsible for completing inaccurate site assessments, due to miss-information being given to   CSS.
• 21.  If the system has not been installed as per our recommendations, we may not be able to offer a customer a servicing contract. Incorrectly installed systems may not function correctly, and CSS cannot take responsibility for these systems and may not be able to service them. In this case, any servicing contract fees paid in advance will be refunded partially or in full, (deductions may be necessary to cover travel costs incurred, by CSS, or its contractors). In this instance CSS retains the discretionary right to refuse to issue a service contract.
• 22.     If your property will be empty for 4 weeks or more, it may be beneficial to close the system down until in use again. Please contact us for further information on this service.

			Service Contract Extension
	Unit		cost		cost		cost		cost		cost
			Year 1		Year 2		Year 3		Year 4		Year 5
	Gem		£250.00		£287.50		£330.62		£380.22		£437.25
	Gem 2		£250.00		£287.50		£330.62		£380.22		£437.25
	6 pop		£290.00		£333.50		£383.52		£441.06		£507.21
	10 pop		£350.00		£402.50		£462.88		£532.30		£612.15
	12 pop		£470.00		£540.50		£621.58		£714.82		£822.03
	15 pop		£650.00		£747.50		£859.62		£988.57		£1136.85
	18 pop		£750.00		£862.50		£991.88		£1140.66		£1311.75
	25 pop		£850.00		£977.50		£1124.12		£1292.74		£1486.66

 

 info@cyprussanitation.com www.cyprussanitation.com

• CSS will arrange for the De-sludging as this is a critical part of the successful operation of the Uni: Wastewater Treatment Systems. All servicing contracts exclude the cost of de-sludging which is determined by Government as per your original contract point 5. Only competent approved personnel should carry out de-sludging. The system will be inspected during service visits to check the depth of sludge in the primary chamber as part of the Service contract Extension.

Costs of Service Contract Extension are given above - please indicate which option is required.